Bamboo Health

“Trying to find PDMP data on a patient in the tri-state area using the old system was extremely difficult. It caused a lot of dissatisfaction and physician burnout. PMP Gateway now makes it much faster and easier to access data, allowing physicians to spend more time focused on their patients.”

“Our monitors are front and center with many patients, and this infuses an element of truth in the conversation about medications.”

“This has changed my life. The amount of time saved is unbelievable.”

“UPMC physicians have come to expect the Gateway-enabled PDMP access in the EHR as the norm for managing narcotics, and even those who may have been skeptical at first about the need for their particular practice have found it to be helpful in care discussions with patients.”

“Pings has been integral to our success in managing post-acute outcomes. Having real-time data regarding our attributed patient population has truly been a key component in our post-acute care management strategy.”

“Without addressing mental health, we couldn’t manage chronic conditions effectively. That’s why our strategy had to evolve. With Bamboo Bridge, we reduced 80-day referral delays to just weeks—and saw a 5x increase in patients keeping their first appointment.”

““Bamboo Health allowed us to find details that traditional reporting would miss. Not just find those data points, but to actually be able to act on follow-up with patients and know where other care events happening with views into specific regions and specific care settings.””

“Bamboo Health allows us to have visibility into various care settings because we’re not always the one who sends or signs the order for patient care given that often the hospital sends it or the specialist sends it. Before Bamboo, we didn’t know when organizations were sending orders until the home health agency came 60 days after requesting an order to be signed, and we realized we could’ve been helping a patient 60 days earlier.”

““We were aware that many of our members were interested in real-time event notifications and we were looking for the best option to meet that customer demand. We also wanted a partner that would be able to support a single sign-on , between their system and ours. That knock at the door that something potentially significant has happened with a patient or member often requires additional context, and that information needs to be in one place. That’s how our partnership with Bamboo Health started.””

“The sooner our participants have visibility into an encounter happening, the better they can coordinate care with their patient or member and avoid scenarios that negatively impact cost or quality.”

“It’s so helpful for us to see where patients are having external utilization troubles that typically we couldn’t catch. It’s amazing to pull people back into our network and connect them to the care they need.”

“The availability of real-time data directly in our workflow helps eliminate a lot of extra work. It also allows us to catch patients while they’re currently in care, making it easier to build rapport to ensure follow-up and improved care quality.”

““A combination of being able to check the PMP along with e-prescribing of controlled substances has definitely decreased the amount of fraud that we see. By far, the biggest satisfier is that I can click the link, I’ll see the report, I’m done. And not have to go and log into a different system. It makes providers more inclined to actually take the steps of checking the database, because it is not difficult.””

“That really helped to streamline the workflow to becoming much more of a one-click experience, for being able to review information, automate documentation and create a more compliant workforce.”

““It’s our job to help our community health centers offer better value-based care. Considering many of their patients lack private health insurance, this is also important to Medicaid. With Pings, care managers can track patients’ journeys across the continuum far better than ever before. This saves the health centers time and reduces costly care gaps, while improving the quality of care the patient receives.””

“Historically, obtaining discharge notices quickly enough for timely follow up with patients has been challenging. But now, with Pings and our newfound level of interoperability, the process is far more efficient and immediate. We now receive demographic info in Pings upon a patient’s presentation at a different care setting, enabling us to follow-up in an appropriate and timely manner. And even though we might have 1,200 emergency discharges per week, we’re aware of them in real time and can coordinate care afterwards more effectively.”

“The Pings solution allows Monarch to scale how we manage our mental health patient populations by giving our care teams a real-time look at performance trends and the ability to drill down to the patient level for a root-cause analysis that will support process-improvement initiatives . The healthcare landscape is changing rapidly to better support patients and quality health outcomes. Monarch is proud to have a partner like Bamboo Health that can directly support our organization’s strategy to comply with new government initiatives that can better serve our patients.”

“This was our first time working with a large federal government grant, and we had four months to comply with the requirements needed to become a certified clinical behavioral health clinic. We had a lot of work ahead of us to figure out how we were going to track and follow up with our patients. After about a year with Pings, we realized the value that it brought. We were able to utilize the data to build dashboards that gave us a clearer picture of what we were dealing with and how to handle our hospitalization population”

“With the grant, we needed to be able to follow up with patients in a timely manner and provide coordination with other care providers… We never knew when our patients had been in the hospital until they reported it or told us 30 to 90 days later for a medication management follow-up.”

“Immediately, receiving real-time alerts about our clients was like a breath of fresh air. To me, one of the worst downfalls to have as a home health agency is when we don’t get notified that a client has been discharged from the hospital, and that client is then home for days without anyone from BAYADA seeing them. That problem is eliminated by Pings and I can’t tell you how relieved we were to finally be able to follow their journey through the care continuum, understand what’s happening, and act. Having Pings has made us more efficient and effective in delivering care than ever before.”

“It’s not enough just to provide counseling services; we need to be able to aggressively engage our clients to understand their care utilization and needs outside of our center. Pings gives us actionable intelligence in real time so we can provide the best quality care to our clients.”

“One of our biggest goals is to help prepare our agencies for value-based care success. Pings™ is a no brainer in terms of a tool that allows our agencies to effectively manage vulnerable populations, collaborate on care plans and engage their patients. In fact, I have proposed that all members of IBHN get on the Pings platform.”

““Our Transitions of Care teams have appreciated this expansion because it allows a patient’s care timeline to be captured without asking multiple, often duplicative, questions. We know the saved time in chart reviews equals more quality time with our patients, thus promoting the true value of healthcare to our patients and their care teams.””

““Choosing Bamboo Health as our vendor to ensure compliance with the CMS E-Notifications CoP was an obvious choice for our team, as we’ve seen how critical these notifications are to improving care coordination, enhancing value-based care initiatives, and most importantly, transforming patient outcomes… By sharing this information about patient care encounters across provider settings, the Pings solution offers our clinical team increased IT operational efficiency to facilitate new levels of visibility and improved care.””

““[Bamboo Health] has opened our eyes to the PAC world. We can now see the trends of where our patients are going and ensure process improvement, intervene on care events and receive more insights on our patients.””