Skip to main content

Talkdesk

Contact Center

Talkdesk is a global customer experience automation (CXA) company, combining AI contact center software with intelligent automation to transform every customer interaction. Talkdesk helps enterprises scale customer service, reduce costs, and deliver faster, more personalized experiences.

Is Talkdesk hiring?

Yes. As of October 11, 2026, Talkdesk has 30 open roles on Metaintro. 16 were posted in the last 30 days.

Open roles

Newest first. Pay shown when the posting lists it.

Layoffs

Talkdesk announcements in the Metaintro Layoffs Tracker.

By year

YearAnnouncementsJobs affected
20231Not stated

Jobs affected as stated by a source; announcements without a stated number are not counted.

Full Talkdesk layoffs timeline

Hiring pattern

How fast Talkdesk is adding roles, and how they're set up.

New roles each monthRoles first posted in the month

19
11
12
7
JulyAugustSeptemberOctober
October: 7 new roles.

How roles are set upShare of open roles

24%
18%
31%
27%
HybridRemoteOn-siteNot stated
42% of roles are hybrid or remote.

Customers

All 23 companies Talkdesk names as customers.

Customers hiring now6

Other customers12

  • Securityplus
  • John Paul
  • WPA
  • Carey
  • novobanco
  • memorialhealth
  • mcu
  • wafd-bank
  • evarahealth
  • jk-moving
  • metro
  • ouro@2x

What their customers say

Quotes from people at Talkdesk's customers.

““The camaraderie and collaboration coming out of this make us a different organization than the one I joined. Now we have to maintain it; you can’t go backwards.””

Securityplus

““I can’t say there’s a direct correlation between Talkdesk and membership growth,” Gehris says. “What I can say is the easier we make it to do business with us, the more people will find us and want to do business with us.””

Jeffrey Gehris · executive vice president, chief strategy and experience officer · Securityplus

““Our employees are so much happier. Our engagement score has gone up, our NPS has gone up, our wait times and handle times have gone down. It’s been a complete turnaround in that department.””

Securityplus

““People want immediate gratification, and they want immediate service,” Gehris says. “That’s what we are now able to provide.””

Jeffrey Gehris · executive vice president, chief strategy and experience officer · Securityplus

““Implementada em dezesseis países, essa solução bem projetada simplificou os processos, permitindo-nos oferecer um melhor atendimento ao cliente e melhorar constantemente a experiência dos clientes.””

Thierry Boyer · CIO, EMEA & LATAM · Tarkett
Show 25 more quotes

“"Nossa cultura é pautada na excelência e em serviços sob medida. Na Talkdesk, encontramos um parceiro alinhado aos nossos valores."”

Hubert Choplin · Global Data & CRM Director · John Paul

“"À medida que crescemos, torna-se crucial contar com parceiros que reflitam os valores que prezamos como negócio."”

Clare Sampson · Head of Operations · WPA

“"Um dos grandes diferenciais da Carey para nossos clientes é a confiabilidade absoluta de nossos sistemas, incluindo a Talkdesk."”

Charlie Majane · Chief Technical Officer · Carey

“O nosso maior desafio é encontrar o equilíbrio perfeito entre os cuidados suportados, os cuidados prestados aos nossos apoiantes e o cumprimento da nossa promessa de sermos bons administradores dos seus donativos. Graças à nossa parceria com a Talkdesk, estamos a fazer uma verdadeira diferença no mundo.”

Trionne Phillips · Diretor, Excelência Operacional · World Vision Canada

“"Implementada em dezasseis países, esta solução bem concebida simplificou os processos, permitindo-nos prestar um melhor serviço de apoio ao cliente e melhorar consistentemente as experiências dos clientes."”

Thierry Boyer · CIO, EMEA & LATAM · Tarkett

“"A nossa cultura baseia-se na excelência e em serviços personalizados. Com a Talkdesk, encontrámos um parceiro que se alinha com os nossos valores."”

Hubert Choplin · Global Data & CRM Director · John Paul

“"Estamos a crescer como empresa, por isso é absolutamente essencial estabelecer uma parceria com outra que nos mostre as mesmas coisas que valorizamos enquanto empresa."”

Clare Sampson · Head of Operations · WPA

“"Uma das propostas de valor da Carey para os nossos clientes é que os nossos sistemas, incluindo a Talkdesk, são extremamente fiáveis."”

Charlie Majane · Chief Technical Officer · Carey

“Encontrar o equilíbrio perfeito entre oferecer um atendimento de qualidade, cuidar de nossos apoiadores e cumprir nossa promessa de ser bons administradores de suas doações é o nosso maior desafio. Graças à nossa colaboração com a Talkdesk, estamos promovendo mudanças concretas no mundo.”

Trionne Phillips · Diretor, Excelência Operacional · World Vision Canada

“Trovare il giusto equilibrio tra l’assistenza supportata, la cura dei nostri sostenitori e il rispetto del nostro impegno a essere responsabili nella gestione delle donazioni è la nostra sfida più grande. Grazie alla partnership con Talkdesk, stiamo facendo una differenza concreta nel mondo.”

Trionne Phillips · Director, Operational Excellence · World Vision Canada

“Una delle proposte di valore che Carey offre ai nostri clienti è che i nostri sistemi, incluso Talkdesk, sono estremamente affidabili. Riceveranno un servizio eccellente: un autista preparato e un’auto di alto livello, fino ad arrivare a eventi multimilionari come il Super Bowl. Ed è per questo che abbiamo scelto Talkdesk”

Charlie Majane · Chief Technical Officer · Carey

“Uma das propostas de valor da Carey para os nossos clientes é que os nossos sistemas, incluindo a Talkdesk, são extremamente fiáveis. Disporão de um excelente serviço, um motorista experiente e um automóvel topo de gama, até mesmo eventos multimilionários, como o Super Bowl. E é por isso que escolhemos a Talkdesk.”

Charlie Majane · Chief Technical Officer · Carey

“« Notre plus grand défi est de trouver l'équilibre parfait entre l'aide apportée, l'attention portée à nos sympathisants et le respect de notre promesse d'être de bons gestionnaires de leurs dons. Grâce à notre partenariat avec Talkdesk, nous faisons une réelle différence dans le monde. »”

Trionne Phillips · Director, Operational Excellence · World Vision Canada

“« Déployée dans seize pays, cette solution bien conçue a simplifié les processus, ce qui nous a permis de fournir un meilleur service client et d'améliorer constamment les expériences des clients. »”

Thierry Boyer · CIO, EMEA & LATAM · Tarkett

“« Notre culture est basée sur l'excellence et les services sur mesure. Avec Talkdesk, nous avons trouvé un partenaire qui s'aligne sur nos valeurs. »”

Hubert Choplin · Global Data & CRM Director · John Paul

“« Notre entreprise est en pleine croissance, il est donc essentiel de s'associer à une société qui nous montre les mêmes choses que celles auxquelles nous tenons en tant qu'entreprise. »”

Clare Sampson · Head of Operations · WPA

“« L'une des propositions de valeur de Carey à nos clients est que nos systèmes, y compris Talkdesk, sont extrêmement fiables. »”

Charlie Majane · Chief Technical Officer · Carey

“Encontrar el equilibrio perfecto entre la atención prestada, la atención a nuestros patrocinadores y el cumplimiento de nuestra promesa de ser buenos administradores de sus donativos es nuestro mayor reto. A través de nuestra colaboración con Talkdesk, estamos marcando una verdadera diferencia en el mundo”

Trionne Phillips · director, operational excellence · World Vision Canada

“« L'une des propositions de valeur de Carey à nos clients est que nos systèmes, y compris Talkdesk, sont extrêmement fiables. Ils bénéficieront d'un service d'excellence, d'un chauffeur compétent et d'une belle voiture, et ce jusqu'à des événements de plusieurs millions de dollars comme le SuperBowl. C'est pourquoi nous avons choisi Talkdesk. »”

Charlie Majane · Chief Technical Officer · Carey

“„Diese gut durchdachte, in 16 Ländern implementierte Lösung hat Prozesse vereinfacht, sodass wir nun einen besseren Kundenservice und konsistent optimierte Kundenerlebnisse bieten können.“”

Thierry Boyer · CIO, EMEA & LATAM · Tarkett

“„Exzellenz und maßgeschneiderte Services sind das Fundament unserer Unternehmenskultur.“ Mit Talkdesk haben wir einen Partner gefunden, der mit unseren Werten übereinstimmt.“”

Hubert Choplin · Global Data & CRM Director · John Paul

“„Wir wachsen als ein Unternehmen. Deshalb ist es entscheidend mit einem Partner zusammenzuarbeiten, der unsere Werte und Prioritäten teilt und das unter Beweis gestellt hat.“”

Clare Sampson · Head of Operations · WPA

“„Eines der zentralen Leistungsversprechen von Carey für unsere Kunden ist die maximale Zuverlässigkeit unserer Systeme – mit Talkdesk als bewährtem Bestandteil.“”

Charlie Majane · Chief Technical Officer · Carey

“„Unsere größte Herausforderung ist es, eine stimmige Balance zu wahren: zwischen engagierter Betreuung, echter Fürsorge für unsere Unterstützerinnen und Unterstützer und unserem Anspruch, jede Spende verantwortungsvoll und wirkungsvoll einzusetzen. Durch unsere Partnerschaft mit Talkdesk bewirken wir tatsächlich einen Unterschied in der Welt.“”

Trionne Phillips · Direktor für operative Exzellenz · World Vision Canada

“Una de las propuestas de valor de Carey para nuestros clientes es que nuestros sistemas, incluyendo Talkdesk, son extremadamente fiables. Van a tener un servicio excepcional, con un conductor experto y un automóvil excelente, hasta eventos multimillonarios como la Super Bowl. Y por eso elegimos Talkdesk”

Charlie Majane · Chief Technical Officer · Carey

AI launches and partners

What Talkdesk has launched and who it works with on AI.

  • LaunchTalkdesk Customer Experience AutomationTalkdesk Customer Experience Automation nutzt KI, Machine Learning und datengestützte Workflows, um Kundeninteraktionen auf jeder Stufe der Customer Journey zu automatisieren.
  • LaunchTalkdesk CXATalkdesk CXA coordinates specialized AI agents that understand customer context, access enterprise data, and execute end-to-end workflows across business applications.
  • LaunchFinancial Services Experience Cloud for InsuranceTalkdesk Financial Services Experience Cloud uses data from core insurance systems to give AI agents context to resolve complex requests.
  • LaunchTalkdesk Customer Experience AutomationTalkdesk CXA uses customer data across enterprise systems to give AI agents context to resolve complex requests.

Interviews

How Talkdesk describes its hiring process.

“Our interviews are a conversation, a two-way street.”

Skills they ask for

Most frequent across open postings.

Most requested skills

  • APIs
  • CI/CD
  • JavaScript
  • Microservices
  • Java
  • Kotlin
  • Spring Boot
  • Solution selling
  • Python
  • Kafka
  • CRM systems
  • Salesforce

Tech stack

Analytics
Google Tag Manager
Frameworks
Next.js
Marketing
VWO
CDN
Amazon CloudFront
Libraries
Tailwind CSS
D3.js
Hosting
Amazon Web Services
CMS
WordPress

Company facts

Headquarters
San Francisco, US
Founded
2011
Industry
Contact Center
Sector (NAICS)
Information
Social
LinkedIn · X · Instagram · Facebook

Roles by location

Where Talkdesk is hiring. Pick a city to see its roles.

Questions about Talkdesk

Is Talkdesk hiring?
Yes. As of October 11, 2026, Talkdesk has 30 open roles on Metaintro. 16 were posted in the last 30 days. The most are in Sales (7), Tech General (6), and Developer (4).
Has Talkdesk had layoffs?
The Metaintro Layoffs Tracker lists 1 announcement for Talkdesk. The latest was announced on October 2, 2023.
Where is Talkdesk hiring?
Talkdesk is hiring in Portugal, Porto, United States, Amsterdam, Dallas, and Lisbon, with the most open roles in Portugal.
Does Talkdesk offer remote or hybrid work?
24% of open roles are hybrid and 18% are remote.
What is the interview process at Talkdesk?
Talkdesk describes it this way: “Our interviews are a conversation, a two-way street.”
Return to navigation