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Chattermill

customer feedback analysis and voice of customer platform

Get in touch with Chattermill. Submit an RFP or let us know more about your project.

Stellt gerade ein

4offene Stellen

Offene Stellen

Neueste zuerst. Gehalt, sofern in der Anzeige angegeben.

Kunden

Alle 17 Unternehmen, die Chattermill als Kunden nennt.

Kunden, die gerade einstellen12

Fallstudien2

  • Outletcity
  • Footasylum

Weitere Kunden3

Was ihre Kunden sagen

Zitate von Personen bei Kunden von Chattermill.

“"Our initial concerns about using Chattermill were whether it would work with the German language and our specific topics, like off-price e-commerce and outlet centers. However, Chattermill was specifically trained on our data, so it works very well. Plus, it’s easy to set up different dashboards and reports without specific IT knowledge."”

Marissa Kollmar · Customer Experience Manager

“"Chattermill helped us validate our assumptions. We had a specific vision for our product but didn't know if it delivered value for our users. Chattermill not only helped us assess that but also helped us shape our strategy. Each step of our strategy became better informed, allowing us to make more effective decisions moving forward."”

Gastón Véjar · Group Product Manager

“"Chattermill does what no human could - reading thousands of reviews in real-time, categorizing them, assigning sentiment and themes, and making it possible to digest, prioritize, and draw insights from the data. It helps us transfer customer wishes, pain points, and needs into every department at Limehome."”

Julia Zuber · Customer Insights Lead · Limehome

“"We really liked the user experience Chattermill offers, with various analysis options and dashboards that are easy to use, even without specific IT skills. We extended the contract for another two years because we're very happy with how all our colleagues use the platform - it's simple and highly intuitive."”

Melina Colling · Team Lead, Strategic Projects & CX

““Chattermill gives us a holistic view of the customer journey, assessing every touchpoint. Many of these touchpoints are crucial for our operational teams, historically less exposed to customer data. This has changed for the better with Chattermill helping us drive this transformation. It provides our teams with the insights needed to prioritize the customer in their decision-making process.””

Stefan Platteau · Head of Customer Strategy & Analytics
8 weitere Zitate anzeigen

“"If somebody was on the fence about using Chattermill, I would ask if they truly care about what their customers are saying. If you genuinely want to change your customers' journeys and lives, you need a platform to give you great insights. When it comes to cost, the number of people required to do that project manually would far exceed the cost of the product."”

James McGee · Director of Customer Experience

“"As soon as we started using Chattermill, we gained a better understanding of customer opinions about our products. Quite quickly, we were able to make changes that paid for our investment in Chattermill. It's difficult to say how many times it has been paid back over the years, but given the growth of HelloFresh since 2015, it's safe to say that it has been many times over."”

Stefan Platteau · Associate Director of Global Product Strategy and Analytics · HelloFresh

“"Chattermill enables us to go to our leadership team and say, "We want to prioritize this feature next, because we have the data to show that it's a significant pain point for customers." This makes it incredibly valuable to get our sponsors and leadership team aligned with our priorities."”

Mo Nuur · Product Lead for CX & Digital

““Initially, our collaboration with Chattermill started as a focused NPS partnership, providing valuable insights into our consumer base. Over the past eight years, Chattermill has evolved into a critical global partner, supporting us with data across both mobility and delivery, and covering all five mega-regions in which we operate.””

Renata Vasconcellos de Sa · Head of Rider EMEA at Uber · Uber

“Chattermill helped us evaluate our customer experience maturity, identify gaps, and align around our customers.”

Abdul Khaled · Head of Digital, Customer Experience & Digital Products

“If you're serious about understanding and improving customer journeys, Chattermill is essential.”

James McGhee · Director of Customer Experience

“Customer feedback insights from Chattermill have driven key changes, unlocking new revenue streams, brands, and expanded product options.”

Stefan Platteau · Director of Global Product Strategy and Analytics

“Chattermill plays a crucial role in shaping UX decisions, payment method launches, and feature introductions. Its impact permeates all levels of the company.”

Renata Vasconcellos de Sa · Group Product Ops Lead

KI-Produktstarts und Partner

Was Chattermill auf den Markt gebracht hat und mit wem es bei KI zusammenarbeitet.

  • ProduktstartPurpose Tuned LLMsThe architecture uses frontier LLMs for open-ended reasoning and fine-tuned specialist models for precision tasks.
  • ProduktstartAI models for tagging and categorizing feedbackThe platform uses AI models to tag and categorize feedback signals.
  • ProduktstartMCP & SkillsChattermill provides verified customer intelligence to AI agents through MCP.
  • ProduktstartLyra AILyra is Chattermill’s proprietary AI model, trained specifically for customer experience intelligence.

Gefragte Fähigkeiten

Am häufigsten in offenen Stellenanzeigen.

Meistgefragte Fähigkeiten

  • PyTorch

Tech-Stack

Analysen
Google Analytics 4
Google Tag Manager
CDN
Amazon CloudFront
jsDelivr
Bibliotheken
jQuery
GSAP
Marketing
VWO
CMS
Webflow

Unternehmensdaten

Hauptsitz
London, GB
Gegründet
2015
Branche
customer feedback analysis and voice of customer platform
Branche (NAICS)
Information und Kommunikation
Social Media
LinkedIn · X · YouTube · Facebook

Fragen zu Chattermill

Stellt Chattermill gerade ein?
Ja. Chattermill hat 4 offene Stellen. Die meisten entfallen auf Artificial Intelligence/Machine Learning (3) und Sales (1).
Wer sind die Kunden von Chattermill?
Chattermill nennt 17 Kunden, darunter HelloFresh, Qonto, Limehome, BlaBlaCar und J.P. Morgan.
Welche Fähigkeiten sucht Chattermill?
Die offenen Stellen verlangen am häufigsten PyTorch.
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