Signifyd

“Overall the benefit from Signifyd has been a multimillion dollar uplift in revenue annually. That doesn’t even begin to capture the additional revenue we will gain from customers that had a great experience that are going to come back and shop more with us.”

“I never imagined there was a company that could help us review orders instantly and eliminate our fraud. Thank you guys for doing this.”

“Frank And Oak has seen a great return on investment,” adds Hicham Ratnani, COO & co‑founder. “The chargebacks reversed or refunded easily nullify the cost of the platform and the added value we get from trends data and expert advice on revenue leakage throughout the funnel is invaluable for us.”

“Our partnership with Signifyd has been the catalyst for change for our overall customer experience. We have been able to increase our approval rate and maintain that success even as our order volume continues to scale. We appreciate the way the Signifyd team has collaborated with us to provide the best solutions.”

“Signifyd offered us something that we couldn’t possibly replicate – intelligent decisions based on data from thousands of other merchants and millions of past transactions. That’s critical for us as we scale because the customers that are new to us are not new to Signifyd.”

““There’s so much that is affected by chargebacks, including your processing rate, and there are so many little hiccups that can derail your shipping when you’re growing. This is just something that will give you ease of mind. It becomes something that just happens and you don’t even have to think about it anymore.””

““If you care about your business and you’re starting to grow, Signifyd is definitely necessary,””

““We’re not cancelling orders, so that always makes people happy.””

““Our fraud is now low. Our chargeback rate is not even a quarter of a percent… It’s basically nothing,””

“We can ship to customers we otherwise wouldn’t have felt comfortable shipping to. Because Signifyd has us covered from a chargeback standpoint, it allows us to focus on what we’re good at, and that allows us to keep our business personal.”

“Signifyd has gotten into the trenches with us and helped us to understand what other companies are doing – best-in-class and best-in-industry. Fraud is ever changing, ever moving and it feels like as soon as you get caught up, it catches up. So it feels good to have a partner that is knowledgeable in our industry and that we can trust.”

“Signifyd’s model works for a company like ours because we are in the public eye and need to constantly protect our guests. This ensures they can shop with us time and again, confident that we provide a safe and genuinely fun environment.”

“With Signifyd, we have not had to grow our team even though fraud has been going up each year for us across our multiple companies. The people that have had to oversee it and manage it have been exactly the same. That’s a huge win for us from both a cost saving and efficiency perspective.”

“Managing abuse around our return policy is very big for us and we couldn’t do that before. The cost of a return is enormous for a company — now with Signifyd we can prevent people from abusing returns and that is great.”

“Extremely user friendly, and reps from Signifyd are always around to answer questions concerning chargebacks and other potential issues that may be encountered.”

“We have been using Signifyd for a few months, and have had 100% accuracy on fraud prevention. That equals, time and money saved. What’s not to like?”

“I love how simple it is to interpret results and the peace of mind that it provides. The console is easy to understand and it integrates well with our POS.”

“This takes the burden, responsibility and worry away from our customer service team. Signifyd allows our team to process orders faster, and is a better experience for our customers.”

“Signifyd is an easy to use software. We can quickly review customer’s transactions and has a broad network to verify the validity of a purchase.”

“Signifyd, gives us the peace of mind that we will not have any charge backs. It allows us to deal with more important issues. Before Signifyd we would spend countless hours doing the job ourselves.”

“I love that it makes our jobs easier with preventing fraud, the representatives are prompt, polite and always providing updates.”

“I love that I no longer have to spend my time trying to figure out if an order is fraudulent or not.”

“Thanks to Signifyd we’ve been able to focus on our growth because we don’t have to stress anymore like we used to do in the past about big orders, especially from the wholesaler and reselling parts of the business. We now don’t have to interrupt operations anymore because of that fear of fraud. We are fearless.”

“We use Signifyd... Their focus is on eliminating fraud by profiling all of our potential customers, which allows us to easily accept more orders. So as our business continues to grow, we don’t need to worry about chargebacks for fraud.”

“Partnering with Signifyd made perfect sense. The ROI of chargeback elimination, reduced operational costs and overall revenue lift more than outweighed the upfront cost. And most importantly, we could go back to operating at the rapid rate needed to stay competitive across the globe.”