Popmenu

“Before Popmenu, our online ordering was clunky; it was slow and it didn’t look good. We saw a huge difference and growth in online ordering after we switched to Popmenu — Covid certainly helped with some of that but it’s clear that [off-premise dining] is here to stay.”

“My previous website was run through a local customer. Anything we tried to do with him, there was always a delay. We weren’t in control of our website the way we are now with the dashboard and the ability to change things, and it was fairly easy to get used to the site. I did a lot of stuff on my own and I was able to train my managers quickly too.”

“I think Popmenu has been one of my better business decisions in the last few years. I don’t think we could have done the things we’ve done without you guys. It’s been cool to be a part of Popmenu.”

“**“I love that Answering syncs with Google and online ordering. When we closed for a couple of days, it caught that change and informed our guests as they called the restaurant. We don’t miss a beat.”**”

““We can go to Popmenu and look at what special requests we have and how many items we have sold, so we can prep accordingly. It’s better than going through the orders on our POS one by one. I can even check it on my cell phone with the Popmenu app. That is very convenient for us.””

““We have a very fast-paced environment and on a Friday night when we don’t have time to change prices or 86 items, we might normally miss something. The efficiency we get [from Popmenu’s Toast integration] is very important to us.””

““Right now, online ordering is about a quarter of our revenue, and we know it continues to be important to serving our guests so we’re investing in driving more orders through it.””

““For any restaurant owners considering Popmenu, I would tell them to get it. Why? Because it will save you time and make you money. Popmenu is an effective tool, and if you don’t use their solutions, you are losing out.””

““AI Answering is a really tremendous asset. Before we got AI Answering, we had a lot of missed calls — and a lot of missed sales because of that. What AI Answering has done is free up the personnel to run the food to the tables, take the food to the to-go counter, and better interact with the customer. And it’s really helped in all aspects.””

“Answering came at a great time. Everyone on our team is doing more than one job and were getting called for some of the most simple questions that could have been found had guests looked at our website. Answering being there to filter those questions and make sure the calls that do come through are genuine needs, it makes answering the phone more worthwhile.”

““When you’re someone [like me] who’s focused on trying to grow your business, not only in person, but also online, a tool like Popmenu helps you do it a lot quicker, a lot easier, and with a lot more insight.””

““Before Popmenu, it would take me hours to build marketing campaigns for eight locations. With Popmenu, it has been super easy for me to create those offers for all the locations and see individual locations that might benefit from a more specific deal. It saves so much time and effort on my end.””

““Hosting online ordering directly on our website decreases the number of people who come to the site and then leave while placing an order. It allows me to track orders a whole lot better. [The dynamic menus] also make it easier for customers to understand what it is that we offer.””

““People want simplicity and convenience in their lives. With [Popmenu’s] online ordering, customers can see pictures and descriptions of the food, place the order, then walk into our restaurant to see the food waiting for them with their name on it, and walk back out — it’s simplicity and convenience defined. I honestly don’t know why any restaurant wouldn’t be [using online ordering] at this time.””

“We’ve seen a big jump in the revenue from online ordering. When someone calls and says they want to place an order, we can send them a text message with a link. We don’t send them to our website; we send them directly to the ordering page so they can place an order instantly. It saves them time and means they’re immediately taken to our internal ordering page. They’re not placing their order on another site and we’re not paying a fee to that third party.”

“AI Answering means we don’t have to hire someone just to answer phones, which is a huge money saver and a huge time saver. It’s been incredible for us,”

“When guests come into our restaurants, their first impression is the staffing. We have people available to talk to guests and they’re not preoccupied with answering phones. They get served right away and we get them seated at a table much more quickly than before. It’s just been a game changer.”

“When guests call and ask to talk to someone in the restaurant, it’s a much quicker phone call. By that point, they’ve gotten most of their answers over the phone with the AI system. Now, the team is only on the phone for a few minutes instead of having calls that last five or 10 minutes and then they’re back to doing what we want them to do, which is serve the guests.”

“If you are as busy as I am, and you really want to see your business grow without having that added responsibility, it takes a little bit more than just having the food, customer service, and team behind you. You really do have to put the work into the other part of it. For the price, I’ve seen a tremendous difference in just how customers come in and are more aware of what they want to eat. And it really does help.”

“The marketing emails and texts are right in front of them saying, ‘You know these people. You know the kind of service you’re going to get. You know the kind of food that you’re going to get. How about having lunch with them?’ That takes the burden of promotion off me,”

“AI marketing is capturing information about the people we care about. We consider them family. They will see those Instagram posts and text messages. The more we see them, the more they should feel they are not just a face or just a number but are becoming part of the family.”

“I got hit so bad for my lunch rush. Not only that: the brown stew that was featured was one of my slowest items. It was sold out in two hours, and I wondered what was going on. Even the employees were saying, ‘Nobody eats brown stew like this,’”

““Just to have everything in one place, from answering to waitlist, email marketing, the website, it saves me a lot of time.””

““I can see the staff doesn’t really like answering the phone, especially if they’re busy with a customer. For them to ignore the call or break away and answer the phone is not good customer service on either side. Now, when that phone does ring, they know it’s a person that actually needs something because they’ve exhausted all of their options and need to speak with someone.””

“When Covid was in full-swing, every time we had a problem Popmenu had a solution. They are super on-the-pulse with all that’s going on in the industry.”