Aircall

““Aircall check-marked some of the most important boxes on our list: affordability, straightforward integration, and a pleasant user experience.””

““As soon as I saw it, I thought: this is really simple, straightforward and slick. You’ll find a lot of tools that claim to do what Aircall does, but in reality their technology can’t compete. Aircall not only has the tech capabilities, it’s also extremely easy to use.””

“"I look for tools that I feel comfortable operating myself, and that's why Aircall worked so well for me."”

““COVID didn’t affect us because having Aircall meant we could continue working whether our employees were at the office or at home.””

““From the five minutes it takes to set Aircall up, you can immediately start analysing calls – it’s extremely cool to see how quickly you can get started.””

““After we looked at the setup and realised how easy it was to configure everything, including the integration, we then looked at call quality. Aircall checked all the boxes.””

““We are getting tremendous feedback from our agents, who are more willingly using Aircall, and therefore our phone-based activity has increased by 30%, and that should naturally be reflected in our sales figures.””

““We heard from several companies about Aircall and it was the go-to solution for us. We didn’t consider any other products.””

“"Within two months, we cleared our backlog of tickets. We had a negative NPS of -25 and we moved it to +45. We had a CSAT that was around 50%, and now we are at 85% to 90%. Availability on calls is awesome—we have virtually no missed calls."”

“"Since using Aircall, we have been able to gain a better understanding of our customers, which has naturally improved our relationship with them."”

““Everything is able to move much faster. Our teams manage to have productive conversations, gather information and qualify leads… We can actually track everything that happens.””

““For Balance, Aircall is not just a tool to manage outbound or inbound calls. We’re a call centre. It’s not simply a question of ‘Is Aircall useful, and how?’ – Balance is actually more of an example of what it looks like to build a business on Aircall. In short, it’s the backbone of our business.””

““When I saw the call statistics after our first week with Aircall, I knew it was the right choice for us. We should have been using it five years earlier.””

““Aircall’s startup mentality and tech-first approach was something we recognized... We understand the ‘no is not an answer’ mindset!””

““We started using Aircall in January 2020, just a couple of months before the pandemic hit. It was perfect timing – I don’t know how we would have effectively serviced our customers otherwise. Aircall expertly saved us”.”

“Aircall makes everything so simple for my team. You don’t need to be technical at all, that’s part of the beauty of it.”

“It gave us a buffer. The AI handles what it can confidently, and our agents are there for when human input matters.”

“As a growing business, we’re always looking for ways to reduce pressure on our team without compromising on quality. And what we found is that, with Aircall’s AI Voice Agent, we've achieved a 23% uplift in our service level. It's like gaining an extra team member but without the added headcount.”

“"We’re not trying to replace people—we’re trying to enable our team to do more with less, letting AI handle routine issues and freeing capacity to handle the trickier stuff."”

““The feedback from the team has been very, very positive,””

“"In regards to it fitting with our brand, we think it does, and the reason is because we’ve put the personality into our agent when configuring it. We’re transparent—we’re not trying to hide that it’s an AI agent. They’ve got a bit of wit to them in terms of some of the language that they use, and so we think it fits nicely with us."”

“"It was just nice to have Australian accents right out of the box—the American accent just doesn't work here. Especially with us at The Grout Guy, we’re a pretty Aussie business and we like to portray ourselves as such."”

“"It became even better when we gave people the option. We said, ‘Hey, you’ve been on hold, we’re conscious that your time’s important. Would you rather stay on hold to talk to someone, or do you want to speak to Taylor, where you can leave a message or ask questions?’ Giving callers this choice proved to be a game-changer."”

“"Aircall is a very nicely-designed piece of software. The actual design of AI Voice Agent is very simple and very, very easy. You don't need to be technical at all—that’s part of the beauty of it."”

““ Don’t be afraid to experiment. Try new things, especially with AI —a lot of these tools are best when they’re worked on iteratively. Look at them, get the feedback, improve them, carry on,””