Alloy

“Alloy's AI-powered Fraud Attack Radar enables us to act quickly before any loss is incurred.”

“With Alloy, we catch fraud before it comes through the door.”

“Alloy's ability to connect to hundreds of data sources allows us to…create the positive Member experience we strive to deliver while minimizing risk.”

“Whenever we're looking to update our KYC, KYB, or fraud checks, the first thing that we do is reach out to Alloy.”

“Alloy's AI Assistant saves me a significant amount of time and gives me the confidence to quickly review and close watchlist alerts based on the insights it provides.”

“We've seen almost a 3x increase in automation thanks to Alloy's best practices and expert guidance.”

“Our old process had a 2-5 day decision time on applications. With Alloy, everything is instant.”

“I am used to 4-week review cycles, whereas we were able to make a change within Alloy in just 15 minutes.”

“We're able to shift our focus toward growth because we don’t have to spend so many resources on fraud.”

“Alloy has ensured that our time is spent actually running our business instead of triaging issues.”

“I can trust Alloy to do a job that I can absolutely not make a mistake on.”

“Alloy is orchestrating all of the identity, device, and fraud signals in real time, which allows us to approve more good members automatically and intervene only when there is real risk.”

“Alloy gave us stronger authentication and the ability to make decisions in real-time, which helps reduce fraud loss. We saw a significant decrease in fraud loss per member. Enriching member logins with device intelligence helped us identify suspicious actors earlier and reduce account takeover activity before it progressed.””

“In October 2024, during Hurricane Milton, we saw a spike in account takeover attempts while our members were dealing with the disruption. Alloy helped us spot the pattern quickly, and we tightened our checks right away. We prevented losses and kept our digital channels available so that members could focus on taking care of their personal needs from the storm.”

“Alloy gives us visibility and control we simply didn't have before. Instead of fragmented signals and siloed decisions, we get a unified view of an entity's risk profile that unlocks faster decision-making, better collaboration across teams, and the ability to test and optimize without disrupting the member's experience.”

“We found ourselves held back from offering critical capabilities like real-time payments. It seemed to always come down to fraud; once a real-time payment goes out, it's very hard to pull it back. If an account gets taken over or a member gets tricked into sending money, we may not have time to catch it before the funds are gone. We wanted stronger checks and clearer playbooks in place before we offered something that moves that fast. Alloy helps us feel more confident about who's making the request, so we can move ahead on higher-risk features without inviting more fraud.”

“Alloy plays a big role in helping us say ‘yes’ to growth, without compromising our member-first culture. A great member experience today is fast, intuitive, and largely invisible for members. From a risk perspective, members can open accounts digitally with minimal friction while behind the scenes, Alloy is orchestrating all of the identity, device, and fraud signals in real time, which allows us to approve more good members automatically and intervene only when there is real risk.”

“We’ve seen a tremendous return on our investment in Clutch and Alloy. In addition to the improvements in growth and user experience, we’re seeing major improvements in funding rates for new accounts. By connecting systems across the credit union, members can now open new financial products with Skyla in as little as 30 seconds – and that ease has significantly increased the number of products members choose to take advantage of.”

“In late May, we went viral after a TikTok influencer said we help with credit repair. Applications skyrocketed over Memorial Day weekend and didn't slow down until August. If we didn't have Alloy, we'd still be working through that surge manually months later. We would have completely missed the opportunity to welcome those new members because we simply would not have been able to approve them fast enough.”

““Our digital banking adoption rate for new members in the first 30 days, percentage-wise, used to be in the low 60s,” Amy said. “Since the system now drops auto-approvals straight into digital banking, 80% enroll in online banking at account opening.””

““Our digital banking on Lumin and Alloy is built for the person on the couch,” Erik added. “It’s for the person who thinks, ‘If I have to get up and grab my wallet, I’m not doing it.’””

““When you have systems that are stifling, you build a culture of ‘no,’” Amy said. “After launching Lumin and Alloy, we’re instead building a culture of curiosity— ’How could we do this differently? How could we make this easier online?’ It’s shifting from telling members to call us to asking, ‘How can we build this with a digital delivery?’””

““With the prior tools, we were flying blind. Members would go into the old application, and it was a black hole. We had no indicators, no mitigation tools. Now we have a trusted data source and real insight. It was a quantum leap. We have levers and insights we didn’t have before.””

““The goal for our marketing campaign was a 250% increase in new secondary savings account openings,” Amy said. “We ended up at around a 1055% increase over the previous 12-month baseline because members could click, open the account, name it, and start an auto-transfer to fund the account immediately. The friction was gone.”

““Prior to partnering with Alloy and Lumin, we didn’t know something was fraud until it happened. Then we had to restrict products—no mobile deposit, low external transfer limits—and that impacted good members. Fraudsters would sometimes just wait six months until restrictions were lifted.””