Assembled

“If I need to schedule a meeting on 100 agents’ calendars in Assembled, I can knock that out in 30 seconds. This is a huge timesaver for us.”

“We love adherence in Assembled. With previous tools, agents had to manually select their status, so it was really an honor system. We had to trust agents to switch their statuses when they should and secondly, it was not an ideal agent experience. They would have to switch their status in both the tool and Zendesk, and having to focus on two screens would mean more manual work and less time focused on solving a customer issue. Our agents absolutely love this—it’s one of the biggest gains we have seen with our agents in Assembled.”

“Anytime we had product feedback, the answer would be "it's in a new release or another package" and wouldn’t be acted upon. A lot of the features were complex and underutilized. Assembled actually gives us exactly what we need in a delightful way and truly partners with the companies they work with.”

“In Google Docs, it was hard to keep track. The Assembled UI is very helpful to keep track of what other people on the team are doing.”

“I spent one to two hours setting up schedules before; with Assembled, the process takes 15 minutes.”

“This is the 5-star review that I just left … I was able to access the warranty information by emailing the company, which responded, by the way, in less than 5 minutes with the necessary clarification. Very impressive!”

“We were only interested in adopting an AI tool, and company, with ambitions as high as ours. We expected them to completely change the arc of our team’s performance.”

“At 87%, was our CSAT good? Yes, but to me, it needed to be top percentile. And, I needed for the team to be operating at their best and with more support. It wasn’t a choice, it was obvious we had to solve both. And the solution had to be game-changing.”

“Assembled was the only platform that blends these functions in a single platform. I can make a business decision – do I want to temporarily hire an extra 50 people for the 8 day prime day spike? Having Assembled (WFM and AI) gives me so much more agility and means I don’t have to go through that headache.”

“Sure, the technology is cool. But without the right partner managing it and working cooperatively with you, top 1% cannot be achieved.”

“We can either rest on our achievements of being in the top 10% and maintain this great standard, or we can assess ourselves, find the improvement areas, do whatever is necessary, including changing what got us here, and become the revolution within the customer experience space.”

“Assembled for Vendor Management gives me real-time data on our BPOs’ schedules, shrinkage, adherence, and more — visibility I never had before. I can now see months ahead, gain insights to optimize our budget, and ensure maximum coverage during peak periods.”

“Assembled was the catalyst for transforming our customer support into the highly efficient, highly responsive operation it is today. We are now better equipped to show up for our customers when and where they need us. Plus, we have access to the insights we need to make continual improvements.”

“We are deeply appreciative of all the work the Assembled team has put into understanding our challenges and partnering closely to build solutions as we rapidly scaled our support operations. With Assembled, we can see the tangible benefits of our feedback as we efficiently deliver a world-class customer support experience in an omnichannel environment.”

“It was a huge step up for us to start using Assembled. It gives me so much time back to work on different things, so I’ve been really, really happy. And I enjoy working with the Assembled team.”

“My day-to-day work changed drastically. I was spending a lot of time on manual work, but now we have the chance to scale more projects, and collaborate more with other teams.”

“We’ve leveled up the entire organization. Assembled allowed us to scale more processes that previously required some tedious workarounds.”

“The Assembled team was very, very supportive. We really appreciated them.”

“Assembled worked well for us at our scale and met our needs exactly, which was something we couldn’t find with anyone else.”

“I can now check at a glance when people are supposed to be scheduled, and cross-check their actual status. This is crucial since we don’t want users waiting too long for a phone call or chat response.”

“We’ve been impressed by how quickly people pick up Assembled without much guidance from us. The scheduling interface is intuitive and easy to learn.”

“We now have a holistic way to understand our team resourcing and how it’s being used - and it provided a platform to make it easier to have conversations around how to improve our staffing coverage.”

“Assembled is a great fit for rapidly-changing organizations. It provides us with a powerful global view of net staffing that helps us balance our network of globally distributed offices.””

“We’re not just hitting ‘generate.’ We’re trying to stagger breaks, align coverage with demand, and avoid overstaffing. The rules are there — now we’re optimizing how we use them.”

“The rules we created were built to comply with labor laws from day one. So when something breaks, we know the problem is either with the rule — or the schedule not following it. The system protects us.”