Kelley Create

“When everything failed with that other provider, the weight on our shoulders was unbearable. Kelley Create lifted that weight, said ‘we got this,” took the time to listen, then quickly implemented the solution while treating us fairly, including pricing transparency, expectations, and all that. Now, I’m both confident and thankful I met Kelley Create,”

“We were looking for a fix that could happen now, immediate implementation,” said Mr. Frey. “So Kelley Create’s reaction was key. They showed interest in the problem, more interest in fixing the problem, and hooked up their secure cloud fax service for us within a few hours of our initial meeting. I had the first few fax numbers up a few minutes after that.”

“The only way to communicate patient information to the Washington State Department of Health, well, it must come through on fax,” explained Mr. Frey. “But with Kelley Create running our secure cloud fax, I don’t worry.”

“No news is good news when it comes to fax,” laughed Mr. Cheung. “Management is very happy with the Kelley Create solution.”

“This was an easy solution to implement for our newly acquired Kelley Create office locations, and it lowered our overall cost of shipping,” said Rob. “We can report by branch or company-wide to track spending. It’s a good feeling to see the cost savings.”

“We weren’t aware that we were spending more than we needed,” added Rob. “We assumed we were getting great rates with UPS. After tapping into the sending solutions expertise of Terry and Dean, it was a no-brainer. The Kelley Create cloud-based sending solution made our centralized tracking of costs easy and saved money.”

“Kelley Create understood both our history, the short-term emergency, and where we wanted to go, needed to go. Then they delivered the solution.”

“I think, across industries, management is recognizing the power of the cloud. I know at Northwest Kidney Centers, we’re growing into more cloud-based solutions, including Kelley Create’s Cloud Fax platform, which helps us better serve each dialysis patient. Being the solution for each patient’s challenge…well, that’s what we find empowering, that’s the goal.”

“Once Terry demonstrated how Kelley’s mailing system worked and what they could do to help us serve our members more efficiently, the choice was easy.”

“If there’s ever an issue with our mail solutions, it’s resolved quickly with one phone call. We never have to worry. Kelley has our back.”

“Terry made the whole transition effortless and painless… No more frustrating delays or poor service. With Kelley Create, no matter what the need is, there’s always somebody available to help.”

““Kelley Create brought insight, knowledge, and an ability to navigate difficult situations,” said Shae. “That’s huge for me. They were respectful and worked hard to evaluate both the systems in play and the people on the team, so we’d have buy-in because change is hard for everyone.””

““I’m most proud of our uptime, to keep it all operating so we can continue to make money. Without our connection with Kelley Create and their repository of knowledge, it would all go out the window. They treat us right, they’ve grown with us as we’ve grown with them, and together we sell tickets 365 days a year,” concluded Mr. Sandberg.”

““I had a spare, which was lucky,” laughed Mr. Sandberg. “I called Kelley Create and described my plan, and they said ‘let’s do it.’ I brought it to their office, they reinstalled the parameters, and I drove it to Crescent City and got that theater up for the Saturday night show. Kelley Create’s techs stayed on the phone the whole time to make sure everything worked.””

““Kelley Create lays out solutions in lockstep with the hit-or-miss nature of our revenues so we don’t break the bank,” said Mr. Sandberg.”

““We’ve got 18 theatres located across four states,” said Mr. Sandberg. “Lots of movie chains are either out of business or underwater. But we’re in a good position because Kelley Create ensures our shows always go on.””

““When everything failed with that other provider, the weight on our shoulders was unbearable. Kelley Create lifted that weight, said ‘we got this,” took the time to listen, then quickly implemented the solution while treating us fairly, including pricing transparency, expectations, and all that. Now, I’m both confident and thankful I met Kelley Create,” concluded Mr. Frey.”

““Our community trusts the service we provide. That’s important because we’re their first line of healthcare, we’re in their backyard, and the next closest service is 40 miles away. But does our community care what fax we use? No, and they shouldn’t. But we do because for better or worse, the healthcare system here still runs on fax, so we count on Kelley Create.””

““Kelley Create has a lot of expertise, both in their fax product, but maybe more importantly with the healthcare industry, and HIPAA overall,” explained Mr. Cheung. “Kelley Create understood both our history, the short-term emergency, and where we wanted to go, needed to go. Then they delivered the solution.””

““Having a strong relationship with your IT provider is everything,” he says. “You can’t be down. You can’t be behind. It’s been flawless over the years. Kelley Create has just performed.””

““It’s become a marketing game,” Robb explains. “It’s about your resume, your experience, your proposal, and how you present yourself. All of it matters.””

““With our growth and people working in different locations, cloud computing is everything,” he says. “We made that change early and it’s played out really well.””

““We’ve expanded into new industries, new markets, and new states,” Robb says. “It’s exciting. It’s stressful. But it’s the good kind of stress.””

““What Kelley Create helped us build through Copilot has saved us so much time, frustration, and money. It’s made us significantly more efficient.””

“This was an easy solution to implement for our newly acquired Kelley Create office locations, and it lowered our overall cost of shipping”