Description
Sparrow is hiring a remote Account Manager to manage current customers, drive renewal and expansion revenue, improve customer adoption and retention, reduce churn, generate referrals, and support product and service improvements. The role requires 5+ years of experience in renewal management, account management, customer success, or customer experience, ideally in SaaS, along with strategic planning, data-driven process design, strong communication, and cross-functional collaboration. Compensation is $106,800 to $147,620 per year on an 80/20 base/variable split.
