Description
The Field Service Dispatcher serves as the primary contact for the Field Operations team, coordinating customer appointments, service requests, technician schedules, routes, spare parts, SLAs, and workload across an assigned territory. The role dispatches service orders, monitors technician status, assigns or reassigns tasks, manages daily route openings, and supports customers with confirmations, rescheduling, and no-shows. It requires a high school diploma, administrative experience, communication skills, on-site availability in Brasília, office software proficiency, and basic or intermediate Excel skills.
