Description
The Back Office Operations Analyst (Band 1) supports accurate and timely execution of operational processes in areas such as claims, eligibility, administration, customer service support, and client setup. The role involves processing cases, following SOPs and workflows, maintaining data quality, identifying and escalating issues, supporting quality checks, and collaborating with team members. It requires 0–1+ years of relevant operations experience, strong attention to detail, basic system knowledge, reliable communication, and fluency in English; training is provided for operational systems.
