Description
Checkout.com is hiring a Japan-based Credit Card Operations Specialist to support merchants and business partners with disputes and complaints related to its Acquiring Platform, including manual Mastercard and JCB dispute resolution, customer support, documentation, and coordination with issuing banks. The role also supports underwriting, merchant onboarding, AML periodic reviews, merchant change requests, anti-social forces screening, and fraud monitoring. Candidates need a bachelor's degree or equivalent, 2–3 years of credit-card or payments operations experience, fluency in English and Japanese, strong communication and problem-solving skills, and the ability to work autonomously in a fast-paced environment. The position follows a hybrid model with three days per week in the office.
