Description
Varicent is hiring a Technical Analyst I for its Technical Support team to investigate and resolve customer-reported technical issues with SaaS and on-premises solutions. The role involves analyzing logs, reproducing problems, documenting cases, communicating with customers and internal teams, escalating issues, and participating in on-call and weekend support rotations. Candidates need at least one year of experience supporting software applications, SaaS platforms, or customer-facing technical environments, along with knowledge of relational databases and SQL fundamentals. The position is a 12-month contract with an estimated annual base salary of 127,000.00–166,700.00 RON and remote or hybrid work options.
