Description
Miter is hiring a full-time Associate Customer Support Specialist to resolve Tier 1 customer support tickets across payroll, taxes, HR, and benefits. The role handles phone, email, and ticket-based support, troubleshoots issues using knowledge bases, follows up on tickets, escalates when needed, and develops a product specialty. Candidates should have 0–2 years of customer-facing experience, be able to work PST hours, and be comfortable with SaaS tools and help-desk systems. The role is intended for candidates in or near the West Coast and is a feeder into the L2 Specialist track.
