AWS Connect Developer at NFF, Inc.

Location: Washington, District of Columbia
Type: Full-time
Posted: Mar 30, 2026

Description

NFF, Inc. is looking for an AWS Connect Developer to join their team. This role involves designing, implementing, and maintaining the AWS Connect cloud-based contact center to optimize performance and align with business goals. The developer will handle tasks like designing and configuring contact flows, developing chatbots, setting up outbound campaigns, integrating with other systems, ensuring security compliance, troubleshooting technical issues, and continuously improving the contact center.

Required Skills

AWS CI/CD
Amazon Connect CCaaS
Scripting
Lambda
DynamoDB
S3
Voice over IP (VoIP)
Customer Experience (CX) strategies
Workforce optimization
Forecast Capacity planning and Scheduling, FCS

Additional Information

Required Previous Experiences: Hands on AWS CI/CD experience to deploy code and customize AWS connect services.
Amazon Connect CCaaS Hands on experience, not AWS infrastructure.
Experience with scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities.
In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management.
Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management.
Strong understanding of workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem.
Preferred Qualifications: AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform.
Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration.
Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3.