Description
The Commercial Service Operations Manager owns the office side of commercial HVAC/R service operations, including administration, workflows, systems, financial performance, billing, WIP, quotes, job tracking, KPIs, and process improvement. The role leads and develops the service coordination team, partners with field operations and other internal teams, supports budgeting and forecasting, and ensures customers are served effectively. It requires a high school diploma or GED, 3 to 7 years of relevant service operations, business operations, or financial/analytical experience, Microsoft Office and service management or ERP experience, and the ability to visit job sites occasionally and lift up to 25 pounds.
