Description
AvidXchange is hiring a Customer Care Representative to resolve customer inquiries through phone, email, and chat; troubleshoot issues; handle escalations; route cases; educate customers; and provide basic product training. The role requires at least six months of similar experience or one year of customer service or contact center experience, along with technical aptitude, problem-solving, and de-escalation skills. Benefits include competitive healthcare, dental coverage, paid time off, hybrid workplace flexibility, and other employee perks.
