Description
The Customer Experience Representative (Advanced Support) is a full-time, one-year contract role supporting complex, urgent, and safety-related customer inquiries. The representative resolves issues, coordinates with dispatch and field teams, manages billing and service requests, documents interactions, and communicates empathetically across multiple systems. The role is remote, scheduled at 40 hours per week with a seasonal transition beginning in April 2027, and pays $18.00-$22.50 per hour with an annual incentive program.
