Description
The Customer Operations Manager leads front-of-house customer operations, customer service, sales processes, revenue generation, employee performance, recruiting, budgets, safety, and vendor relations. The role directs frontline employees, resolves customer issues, drives productivity and process improvements, and may oversee a brand or department depending on the location. It requires 1–3 years of customer service or operations experience, a high school diploma, Microsoft Office proficiency, and strong communication and leadership skills. The position offers a $50,000 annual salary, medical, dental, and vision plan options, paid time off, retirement matching, parental leave, and other employee benefits.
