Description
The Customer Operations Specialist will manage omni-channel customer support workflows, troubleshoot technical issues, maintain CRM and operational data, and support AI-driven customer interactions. The role coordinates with engineering, account management, and other internal stakeholders; documents customer interactions; escalates complex issues; communicates technical updates; reviews AI interactions; maintains knowledge-base resources; and tracks support metrics. It is a remote position starting October 14, 2026, with a Monday–Friday schedule from 9:00 AM to 6:00 PM EST and a Bring-Your-Own-Device setup.
