Customer Success at Rezilient

Setup: Hybrid
Location: Raleigh, North Carolina
Type: Full-time
Posted: Mar 31, 2026

Description

Rezilient is seeking a data-savvy, field-present Customer Success Leader to join their growing presence in the Raleigh market. The role involves acting as the primary on-site representative, driving member engagement, strengthening client partnerships, and collaborating with internal teams to improve healthcare delivery. The ideal candidate will have extensive experience in healthcare customer success, a deep understanding of healthcare delivery, and a proven track record of improving engagement and utilization.

Required Skills

Data Analysis
Utilization Data Analysis
Engagement Strategy Development
Improvement Strategies
Collaborative Work Style
Building Trust
Stakeholder Relationship Building
Sales Support
Communication Skills
Organizational Skills
CRM Platforms
Reporting Tools

Additional Information

Required Previous Experiences: 5-7 years of experience in customer success, healthcare account management, employee benefits consulting, or a similar client-facing role within healthcare services specifically managing large health systems or hospital accounts.
Proven experience improving engagement, utilization, or adoption within complex healthcare or enterprise environments.
Experience in a clinical or healthcare delivery environment is strongly preferred. This could include work as a clinician, within clinical operations, care coordination, or other roles that provide direct exposure to how care is accessed and delivered. You understand the patient journey, not just the business case.
Preferred Qualifications: Prior startup or early-stage company experience is a plus.
Ability to operate independently while remaining highly collaborative with remote teammates. This role requires initiative, ownership, and strong self-direction.
Experience navigating the intersection of startup agility and enterprise healthcare environments, with the ability to build credibility and trust within large, complex organizations.
Comfort supporting sales-related activities, including demos, prospect conversations, and regional market development.
Excellent communication and relationship-building skills across a wide range of audiences.
Highly organized and able to manage multiple priorities and workstreams effectively.
Familiarity with tools such as Salesforce, HubSpot, Notion, or similar CRM and customer success platforms.
Experience with data dashboards or reporting tools is a plus.