Description
Relay is hiring a Customer Success Coordinator to manage account health and value realization across SMB accounts. The role focuses on site-level adoption, customer engagement, retention support, expansion opportunities, usage monitoring, discovery, relationship building, and cross-functional collaboration with Product, Marketing, Sales, Support, and Billing. Candidates need at least one year of experience in a customer-facing or relationship-driven role, strong communication and prioritization skills, commercial awareness, and the ability to learn an integrated hardware and software platform. The position is based in Raleigh and requires working from the office at least three days per week.
