Description
Restaurant365 is hiring a Customer Success Manager to own a portfolio of restaurant customers from post-sale handoff through renewal and expansion. The role manages customer health, adoption, risk, escalations, retention, and growth opportunities while partnering with Sales, Support, Onboarding, and Product. It requires 2–4 years of customer-facing experience, CRM and Microsoft Office proficiency, AI-tool familiarity, strong communication and organizational skills, and up to 10% travel. The position is hybrid, with onsite work on Tuesdays, Wednesdays, and Thursdays, and includes medical, dental, vision, and other benefits.
