Compensation
₹15 – ₹25/yr
Richpanel, an AI-first customer service platform, is seeking a Customer Success Manager to lead a portfolio of high-value accounts. The role involves managing customer relationships from onboarding to renewal, driving adoption and retention, and collaborating with internal teams to influence product strategy. The ideal candidate will have strong problem-solving skills, excellent communication, and a hands-on approach to building successful customer journeys.
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San Jose, CA, US
Richpanel is an AI-native customer service platform that resolves conversations end to end across email, chat, social, SMS, and voice. It saves sales, issues store credit, swaps products, changes delivery addresses, and manages subscriptions while human agents handle the exceptions. Richpanel guarantees 50% resolution in 30 days and serves 3,000+ brands.