Description
Watershed is hiring a Customer Success Manager based in its London headquarters to own the end-to-end customer experience for EMEA customers. The role involves onboarding customers, helping them use Watershed’s climate and carbon-management platform, supporting climate planning and carbon-marketplace initiatives, gathering customer feedback, and collaborating with sales, product, and services teams. Candidates need at least five years of relevant Customer Success experience in a SaaS organization working with enterprise customers, EMEA market experience, executive-level relationship-building ability, strong communication and organizational skills, and a project-management track record. The role may include up to 10% travel and requires working from the office four days per week.
