Description
VAST Data is hiring a Customer Support Engineer to provide post-sales technical support for enterprise customers using complex storage and data infrastructure. The role handles reactive and proactive issue resolution, escalations, installations, upgrades, break-fix work, expansions, feature requests and bugs, customer account advocacy, and continuous improvement across file protocols, machine learning, object storage, and high-performance computing environments. It requires 5+ years of customer-facing pre-sales or post-sales experience with storage solutions, strong Linux, networking, file systems, scale-out NAS, Bash scripting, communication, and presentation skills, plus approximately 20% travel and rotational weekend and holiday coverage.
