Description
The Customer Support Manager leads, hires, coaches, and develops a customer support team while serving as a subject-matter expert for internal stakeholders and external customers. The role oversees hiring, onboarding, performance goals, workload balance, KPI and dashboard analysis, process improvement, escalated issue resolution, and cross-functional support. It requires a bachelor's degree or equivalent, at least five years of customer support team leadership experience, strong leadership and communication skills, Microsoft Suite proficiency, CRM and order automation experience, and the ability to work flexible hours and travel periodically.
