Description
IQ Fiber is hiring a full-time Customer Technical Support Representative for its on-site Southpoint Jacksonville, Florida location. The role provides technical support for fiber internet and home Wi-Fi, troubleshoots connectivity issues, handles new service requests, installations, billing, account updates, escalations, and customer follow-ups. It also involves documenting interactions, maintaining performance metrics, communicating product offerings, and converting leads. Applicants need at least two years of customer service experience, including one year in a contact center, strong technical aptitude, communication and problem-solving skills, and a high school diploma or equivalent.
