Description
Mixpanel is hiring a Customer Value Architect to manage adoption, value realization, and account health for a portfolio of existing B2B SaaS customers. The role owns onboarding outcomes, success plans, customer enablement, usage monitoring, business reviews, value quantification, AI adoption, churn-risk mitigation, and technical routing, while partnering with Account Executives, Renewal Managers, and Delivery Engineers. Candidates should have 3–5 years of relevant experience, strong data fluency, stakeholder-management experience, and hands-on experience with AI or agentic tooling.
