Description
Mixpanel is hiring a Customer Success Architect to serve as a relationship-first advisor for a named portfolio of high-value B2B SaaS accounts. The role owns customer value, adoption, AI maturity, executive relationships, success plans, product enablement, usage health, and cross-functional escalations, while partnering with account executives and renewal teams. Candidates should have customer success, consulting, or related experience, strong executive and technical stakeholder influence, platform-adoption expertise, and hands-on experience with agentic or AI-native tooling. The position is hybrid and includes medical, vision, dental, wellness, vacation, parental leave, and other benefits.
