Description
Mixpanel is hiring a Customer Value Architect to own the adoption and value plan for a defined portfolio of B2B SaaS accounts. The role connects customers’ purchase motivations to measurable outcomes, builds relationships with business and technical stakeholders, runs adoption and enablement initiatives, monitors usage and health signals, supports expansion and renewals, and advises on AI maturity and product capabilities. Candidates should have 4–6 years of experience in customer success, consulting, or a related field, along with experience translating technical concepts into business outcomes and using AI or agentic tooling. The position is remote and includes medical, vision, and dental benefits.
