Description
Phenom is hiring a Customer Value Manager to work with global customers on adoption, usage, and retention of its TXM talent experience platform. The role focuses on understanding customer objectives, driving product value and expansion, educating customers on new capabilities, coordinating stakeholders, creating success and adoption plans, and delivering training and office hours. Candidates need 5+ years of customer success/customer value experience in SaaS, strong use of metrics and reporting, executive communication skills, product/customer experience management experience, and strong organizational/project management skills. The role offers a $75,000 to $90,000 salary range, health and wellness benefits, flexible hours, vacation, parental leave, and remote-friendly perks.
