Description
Phenom is hiring a Customer Value Manager to manage global customer relationships, drive adoption and usage of its SaaS talent experience management platform, deliver measurable customer value, support retention and expansion, educate customers on product capabilities, create adoption plans, oversee stakeholder relationships and training, and monitor early adoption metrics. The role requires at least five years of customer success or customer value management experience in SaaS, experience using technology, metrics, and reporting to manage customer support functions, executive-level value conversations, product and customer experience management, and strong organizational and project management skills.
