Description
Verint is hiring an experienced CX Success Consultant for its ANZ team to deliver consulting engagements covering implementation, enablement, optimisation, and value realisation across customer experience solutions. The role supports customers in adopting Verint capabilities, improves customer experience and workforce productivity, builds advisory relationships with operational and executive stakeholders, leads discovery workshops, and partners with sales, pre-sales, product, renewal, and customer success teams. Candidates need at least three years of experience in customer service, contact centres, customer operations, CX consulting, or a related field, along with hands-on CX technology implementation or optimisation experience, SaaS implementation experience, and strong communication and commercial awareness.
