Description
Stampli is hiring an execution-focused CX Manager who owns the ERP integration domain and serves as the senior 3rd-level support owner for complex customer issues. The role requires hands-on ERP implementation or integration expertise, strong knowledge of procure-to-pay and finance workflows, functional solution design, customer escalation management, and close collaboration with Engineering and Product. It also involves daily use of AI tools and designing AI-assisted workflows for triage, investigation, summarization, pattern detection, and communication. The position reports to the Director of Customer Experience and partners with teams in Israel and the United States.
