Director, Technical Program Management at ServiceNow

Compensation

$199,100 – $348,400/yr

Setup: Remote, Hybrid
Location: San Diego, California
Type: Full-time
Posted: Jul 10, 2026

Description

ServiceNow is looking for a Director, Technical Program Management to join their APEX Strategic Programs organization. The role involves driving critical cross-functional priorities and strategic initiatives, focusing on high-impact programs designed, governed, and executed at scale. The ideal candidate will leverage AI tools to enhance program delivery, synthesize intelligence across workstreams, and model efficient ways of working. They should possess extensive experience in Technical Program Management, capable of translating business objectives into execution strategies, managing complex new product development programs, and fostering strong stakeholder relationships.

Required Skills

Technical Program Management
Product Management
Management Consulting
Strategy roles
Execution skills
Collaboration
Relationship-building
Influence skills

Additional Information

Required Previous Experiences: 12+ years of work experience, preferably in Technical Program Management, Product Management, Management Consulting, or Strategy roles.
Preferred Qualifications: High energy, disciplined execution skills; willingness to do whatever it takes to deliver results.
Work independently and be highly productive with minimal oversight.
Ability to see the big picture while being execution-oriented to improve operational excellence.
Effective communicator — written and verbal — who uses AI tools to draft, refine, and tailor communications; able to convey complex ideas clearly across executive and working-level audiences at speed, and comfortable directing AI agents and iterating on outputs in ambiguous, high-stakes environments.
Strong collaboration, relationship-building, and influence skills — masterful at bringing people together across functions, levels, and geographies without direct authority.
Champion AI-native ways of working across the APEX Strategic Programs team — evaluating, adopting, and scaling AI tools that increase team throughput, reduce coordination overhead, and surface insights faster across complex program portfolios.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving — including AI-powered tools, workflow automation, AI-driven insights, or exploring AI’s potential impact on program management and the industry.
Team player and self-starter who uses AI to stay ahead of complexity — comfortable directing AI agents, iterating on outputs, and operating with speed in ambiguous, high-stakes environments.
Expertise in the enterprise software/SaaS industry.