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Dispatch Coordinator at Retail Technology Group

Compensation

$13 – $15/hr

Location
Raleigh, North Carolina
Type
Full-time
Level
not_specified
Posted

Description

The Dispatch Coordinator processes and assigns work orders to field technicians, manages open orders and technician ETAs, coordinates customer and technician communications, escalates dispatch issues, submits parts orders, and tracks resolution notes and return visits. The role requires at least two years of call center experience, Microsoft proficiency, professional phone skills, and the ability to work in a fast-paced indoor office environment.

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