Description
The DoD IT Operations Manager owns day-to-day operations and 24/7/365 service delivery across a consolidated, multi-site Department of Defense enterprise. The role directs network operations, IT service desk and communications support, incident and change management, shift coverage, SLA and PPI performance, IT asset management, continuity-of-operations planning, classified incident handling, and access administration. It requires a bachelor's degree or equivalent experience, 8–10 years of IT or network operations management experience including 5+ years in a lead or chief operations role, ITIL certification, and an active Top Secret clearance. The position is hybrid in the Colorado Springs, Colorado area, with recurring installation travel estimated at up to 25% and required shift, on-call, and after-hours coverage.
