Description
The Field Representative II – First Responder Print serves as the on-site site leader for a customer, supporting Ricoh-managed printers across a designated geographic area. The role maintains SLAs, manages device inventory, performs routine maintenance and repairs, troubleshoots hardware and software issues, optimizes fleet performance, trains users, and escalates complex problems. It requires a high school diploma or equivalent, IT help desk experience, technical training or certifications, strong customer service and communication skills, and the ability to troubleshoot independently in a field-based environment.
