Description
BD is hiring a Global Technical Support (GTS) Manager to lead technical account management and customer service operations. The role oversees strategic customer oversight, escalation management, service metrics, team performance, training, coaching, resource forecasting, and process optimization for technical support representatives, coordinators, and supervisors. It requires a bachelor’s degree in a technical field, 5 years of management experience with an associate’s degree, or 7 years with an associate’s degree, along with technical support leadership, Microsoft Office, project management, and 24x7x365 on-call availability. The position is based in San Diego, California, with an additional San Antonio, Texas location, and offers an annual salary of $115,500 to $184,800 USD.
