Description
The IT Help Desk Support Specialist provides end-user technical support, hardware and software installation and testing, server and network monitoring, user account management, troubleshooting, documentation, IT training, and escalation. The onsite role is based in New York, New York, pays $26–$30 per hour, and includes a 401K match but no insurance. Candidates need a bachelor’s degree in computer science or a related field or equivalent IT experience, at least 1–2 years of end-user support experience, Windows-based LAN/WAN and remote access experience, knowledge of business software, device-management experience, and proficient English communication skills.
