Description
Checkout.com is hiring a Knowledge Management Specialist to translate complex onboarding, fraud, disputes, complaints, and account security processes into clear knowledge assets for frontline and specialist teams. The role collaborates with Process Architects, Subject Matter Experts, Operations, Product, Compliance, Legal, and Training teams; publishes content as workflows go live; tracks knowledge-base performance; and maintains taxonomy and tagging standards for findability and AI/assistant integration. The position requires knowledge-management, content-creation, learning-and-development, or instructional-design experience, familiarity with knowledge platforms, strong communication and editing skills, and the ability to work with changing requirements in a fast-paced environment. The role follows a hybrid model with three days per week in the office.
