Description
Instructure is hiring a Tier 1 Technical Support Specialist in Eastwood Libis, Quezon City, Philippines, on a hybrid schedule with 24/7 coverage. The role provides first-touch technical support for Canvas, Parchment, and other Instructure products through phone, ticketing systems, and live chat; troubleshoots and documents issues; escalates problems to higher tiers; and collaborates with the support team. Candidates need a high school diploma or equivalent, fluent English, strong technical and communication skills, and the ability to work independently. Preferred qualifications include educational technology experience, institutional support experience, cloud software experience, and familiarity with Slack and Jira.
