Description
Vector Solutions is hiring a Manager, Customer Experience Operations to own the processes, systems, AI automation, reporting, and cross-functional initiatives for its customer operations. The role serves as a senior individual contributor and trusted partner to the Director of Data & CX Ops, leading CX, Customer Success, Services, and Renewals operations without direct team management. It requires at least five years of relevant experience, SaaS and Salesforce expertise, AI workflow experience, strong analytical and communication skills, and availability during Philippine Standard Time hours. The position offers hybrid work with one onsite day per week and health HMO coverage up to P200K.
