Description
The Member Experience Representative (Contact Center Representative) serves members and potential members through email, phone, web chat, text, video conference, and social media; answers membership eligibility questions; resolves complaints; recommends credit union products; troubleshoots online banking access; and maintains service quality and compliance. The role requires onsite work at the Credit Union’s administrative headquarters in Raleigh, North Carolina, with 8-hour core shifts and occasional weekend or holiday coverage.
