Description
Thatch is hiring a Member Experience Specialist based in the Tampa Bay Area to provide frontline healthcare member support through email and phone, resolve benefits and insurance issues, identify recurring problems, and escalate bugs or edge cases to Engineering, Product, Operations, and Customer Success. The role also contributes to support documentation, scalable workflows, and automation. Candidates should have 1–4 years of customer support, healthcare, health technology, or similar member-facing experience, strong communication skills, and the ability to collaborate across cross-functional teams. The position offers an estimated compensation range of $85,000 to $105,000 USD.
