Description
The Merchant Care Analyst I supports Checkout.com’s Merchant Care organisation by acknowledging and responding to merchant and internal technical inquiries through instant messaging, email, and web forms. The role resolves documented issues using knowledge bases, escalates complex cases with context, maintains product and process documentation, categorises issues, and provides feedback to Product and Engineering teams. It requires at least two years of technical support or operations experience, a relevant degree or equivalent professional experience, strong payment-flow knowledge, and proficiency with tools such as Postman, Datadog, Looker, SQL, or Snowflake. The position follows a hybrid model with three office days per week.
