Description
The Patron Services Supervisor oversees daily front-desk and box-office operations at the Ent Center for the Arts, providing high-visibility patron service, supervising and scheduling 8–10 Patron Services Assistants, managing cash handling, ticketing, reporting, staff training, and event-night operations. The role uses Tessitura, TNEW, Prospect 2, Trello, When to Work, On the Clock, and MyLeave, and coordinates with house management and operations leadership to ensure efficient, welcoming, and compliant service.
