Description
Checkout.com is hiring an Analyst I for its Merchant Product Support team. The role manages merchant and internal technical support requests, investigates payment flows, transaction data, API and integration errors, webhooks, authentication, fraud detection, gateway and card-processing issues, and other payment-method problems, and escalates complex issues to specialist teams. The position requires a degree in a relevant technical field or equivalent experience, at least two years of technical support experience, and strong troubleshooting and communication skills; payments training is provided. The role is primarily based in London with regional presence in Dublin, Mexico, Dubai, and Shanghai, and follows a hybrid model with three office days per week.
